Welcome

We want you to be happy! If you have any questions, problems or suggestions, please get in touch!
info@houseofismay.com

We have been awarded the Blue Butterfly trust mark for sustainability





All products are made in England, with packaging and findings sourced from UK businesses. All the MDF used comes from unwanted offcuts thrown out by local workshops, so by buying a brooch you are helping to minimise landfill. Only damaged copies of books are used to create brooches. We want good copies to be read and enjoyed by as many people as possible! If you have any old copies of the books we currently use, maybe a school copy with notes in the margin, or just a much loved edition that has fallen apart, send them over!

Payment

We accept payments through PayPal and all major credit and debit cards.
At checkout you will be directed to Paypal, but if you do not wish to set up, or use an existing Paypal account, simply follow the instructions to pay by card.

Shipping

LAST ORDER DATES FOR CHRISTMAS DELIVERY!
Please be aware that these are guidelines only. I cannot guarantee delivery times - we are at the mercy of our postal systems!
1 December Asia, Far East (including Japan), New Zealand
2 December Australia
3 December Africa, Caribbean, Central and South America, Middle East
6 December Cyprus, Eastern Europe, Greece
7 December Canada, Poland
10 December USA
11 December Western Europe (excluding Greece, Poland)
18 December UK

Items ship from the UK. Approximate delivery times once shipped UK 1st Class 2-3 working days EU Airmail 3-7 working days USA + Canada 7-10 working days Australia 7-14 working days Rest of world 7-14 working days. Please be aware that International delivery times may vary and random checks at customs can cause delays of up to 6 weeks. Items sent within the UK will be sent first class. International items will be sent by airmail.

PLEASE NOTE:
For international orders, customers are responsible for all customs charges or VAT applicable - please check what the laws are in your country.

Refunds and Exchanges

We are happy to accept returns on any item provided it is returned in its original condition within 5 working days of receipt. However, we are unable to pay return shipping costs.

Additional information and FAQs

If you would like a custom order, please get in touch and we'll see what we can do!

Please get in touch if you are interested in wholesale.


All items sold are unsuitable for children due to small parts and/or the use of vintage materials

Sarah Pounder

Studio address:
81 Scott's Road
London
E10 6LN

info@houseofismay.com
houseofismay.com


All products are designed and made by Sarah Pounder and all designs, images and website content are copyright protected.